Introduction
At ANS Fresh & Frozen Pte Ltd, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. By using our website, you agree to the terms of this policy.
Information We Collect
We may collect personal data from you when you:
- Place an order on our website.
- Create an account or subscribe to our newsletter.
- Contact our customer service team.
- Participate in promotions, surveys, or leave product reviews.
Types of Personal Information Collected:
- Contact Information: Name, email address, phone number, and physical address.
- Account Information: Username, password, and preferences.
- Payment Information: Credit/debit card details or PayNow account information (used for payment processing).
- Order Information: Details of products purchased, delivery instructions, and transaction history.
- Technical Information: IP address, browser type, device information, and cookies used for improving user experience.
How We Use Your Information
We use the personal data you provide for the following purposes:
- Processing Orders: To fulfill your orders, process payments, and deliver products to your specified address.
- Customer Service: To respond to inquiries, provide customer support, and notify you about order updates.
- Marketing & Promotions: To send newsletters, promotions, and product updates if you’ve opted in to receive them.
- Improving Services: To enhance your shopping experience, analyze customer behavior, and optimize our website.
- Compliance: To meet legal obligations, such as processing payment transactions and fraud prevention.
Data Protection
We prioritize your data privacy and use security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses SSL encryption to safeguard transactions and sensitive data. Additionally, we employ secure payment gateways to process your payment details safely.
However, while we strive to protect your personal information, please note that no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.
Sharing of Personal Information
We will never sell or rent your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:
- Payment Processors: To facilitate payments via PayNow, credit/debit cards, and other methods.
- Shipping Providers: To deliver products to your address.
- Service Providers: For services such as website hosting, marketing, and customer support (all service providers comply with data protection regulations).
- Legal Requirements: If required by law or to protect our rights, property, or safety.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience on our website. Cookies help us:
- Recognize your browser and store preferences.
- Track site usage and performance.
- Provide personalized content and advertisements.
You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the site.
Your Data Rights
As a customer, you have the following rights regarding your personal data:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request correction or updates to your personal information.
- Deletion: You have the right to request the deletion of your data from our systems.
- Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in emails or by contacting us.
To exercise any of these rights, please contact us at info@ansfreshmeat.com.sg
Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any external websites you visit.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example, we will retain order information for tax and legal reporting purposes. When your personal data is no longer needed, we will securely delete or anonymize it.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically. If significant changes are made, we may notify you via email or through a notice on our website.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:
ANS Fresh & Frozen Pte Ltd
Email: [your-email@example.com]
Phone: [your-phone-number]
Address: [Your Business Address]